Carpet Cleaning N10 Service Terms and Conditions
These Terms and Conditions govern the provision of carpet and related cleaning services by Carpet Cleaning N10 to you as a customer. By booking or receiving any service from us, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Customer means the person, company or organisation booking the services.
1.2 Company means Carpet Cleaning N10, the cleaning service provider.
1.3 Services means carpet cleaning and any associated or additional cleaning services agreed between the Company and the Customer.
1.4 Premises means the property or location at which the Services are to be carried out.
1.5 Booking means a confirmed appointment for the provision of Services by the Company.
2. Scope of Services
2.1 The Company provides professional carpet cleaning and related services within its designated service area, which includes N10 and surrounding districts, as specified from time to time on its service literature.
2.2 The exact scope of the Services, including areas to be cleaned, methods used, and any additional treatments, will be agreed with the Customer at the time of booking or upon initial inspection at the Premises.
2.3 The Company reserves the right to refuse provision of Services where conditions at the Premises are unsafe, unsanitary, or otherwise unsuitable for work, at the Company’s reasonable discretion.
3. Booking Process
3.1 Bookings may be made by the Customer through the Company’s accepted communication channels as advertised from time to time.
3.2 When making a Booking, the Customer must provide accurate and complete information, including the type of Premises, approximate room sizes, condition of carpets, access details, parking arrangements and any other relevant information requested by the Company.
3.3 All Bookings are subject to availability. The Company will confirm the Booking, including date, time, and estimated duration, via a confirmation method agreed with the Customer.
3.4 The Company may require a deposit to secure the Booking. The Customer will be informed of any deposit requirement at the time of booking.
3.5 The Customer is responsible for ensuring that someone with authority to grant access and approve the completion of the Services is present at the Premises at the agreed time.
4. Access and Customer Obligations
4.1 The Customer must provide the Company and its operatives with safe and suitable access to the Premises at the agreed time, including any necessary access codes, keys, parking permits or entry instructions.
4.2 The Customer must ensure that the Premises have adequate electricity and water supply for the duration of the Services, unless otherwise agreed in writing.
4.3 The Customer is responsible for moving fragile, valuable, or easily damaged items and small furniture from the areas to be cleaned, unless a specific agreement has been made with the Company for assistance with moving such items.
4.4 The Company will not be responsible for damage to items left in the cleaning area that reasonably should have been removed by the Customer prior to the commencement of the Services.
5. Prices and Quotations
5.1 All prices are provided in advance based on the information supplied by the Customer. Quotations are given on the assumption that the information provided is complete and accurate.
5.2 The Company reserves the right to amend the quoted price if the information provided by the Customer was inaccurate or incomplete, or if the actual condition or size of the areas to be cleaned materially differs from that described at the time of booking.
5.3 Unless expressly stated otherwise, all prices are exclusive of any applicable taxes which will be added where required by law.
5.4 Any additional Services requested on site that were not included in the original Booking are subject to the Company’s agreement and may be charged at the prevailing rates.
6. Payments
6.1 Payment terms will be confirmed at the time of booking. The Company may require payment in full on completion of the Services or in advance, depending on the nature of the Booking.
6.2 Accepted payment methods will be notified to the Customer and may include card payments, bank transfers or other cashless means. The Company reserves the right to refuse certain payment methods at its discretion.
6.3 Where payment is not made on the day of service, invoices are payable within the time period specified on the invoice. Late payments may incur interest and reasonable administrative charges for recovery.
6.4 The Customer is not entitled to withhold payment or make any set-off against the Company’s invoices unless required by law or otherwise agreed in writing by the Company.
7. Cancellations and Rescheduling
7.1 The Customer may cancel or reschedule a Booking by providing notice to the Company within the minimum notice period specified at the time of booking.
7.2 Where the Customer cancels or reschedules with less notice than the specified minimum period, the Company reserves the right to charge a cancellation fee, which may include any reasonable costs incurred and a proportion of the anticipated service fee.
7.3 If the Customer fails to provide access to the Premises at the agreed time, or if the Premises are not in a condition that reasonably allows the Company to perform the Services, this may be treated as a late cancellation and subject to a cancellation charge.
7.4 The Company may cancel a Booking at any time by giving reasonable notice to the Customer, including where staff are unavailable, equipment fails, or conditions at the Premises are unsafe. In such cases, the Company will offer to reschedule the Booking or, where appropriate, refund any amounts paid for Services not yet performed.
8. Service Standards and Limitations
8.1 The Company will perform the Services with reasonable skill and care, using methods and products suitable for professional carpet cleaning.
8.2 While the Company will use its professional judgment to achieve the best possible results, it does not guarantee that all stains, marks or odours will be removed, particularly where they are old, deeply ingrained, caused by certain substances, or have previously been treated with unsuitable products.
8.3 The Customer acknowledges that certain types of carpets, rugs and fabrics are more prone to wear, colour loss or texture changes, and that pre-existing damage or deterioration may be exposed or made more visible by cleaning. The Company will not be liable for such pre-existing conditions.
8.4 Any recommendations or advice given by the Company on aftercare, stain treatment or maintenance are provided in good faith. The Customer remains responsible for following manufacturer guidelines and using suitable products on carpets and fabrics.
9. Customer Inspection and Complaints
9.1 The Customer or their representative should inspect the work immediately upon completion of the Services.
9.2 If the Customer is not satisfied with any aspect of the Services, they must raise the issue with the Company as soon as reasonably possible, and in any event within a reasonable period after completion.
9.3 The Company will review any reasonable complaint and, where appropriate, may offer to re-attend the Premises to rectify issues related to the original Services, provided that the carpets or items have not been subject to further use, damage or third-party treatment since the service was carried out.
9.4 The Company’s obligation to rectify is limited to re-performing the Services where it is reasonable and practical to do so. Refunds may be considered at the Company’s discretion where re-performance is not appropriate.
10. Liability
10.1 The Company will not be liable for any loss or damage arising from inaccurate, incomplete or misleading information provided by the Customer.
10.2 The Company will not be liable for wear, discolouration, texture changes, shrinkage or damage that arise from inherent defects, pre-existing conditions, manufacturer faults, age-related deterioration or previous cleaning or treatment carried out by the Customer or third parties.
10.3 The Company shall not be liable for any indirect or consequential loss, loss of profit, loss of enjoyment, or loss of opportunity suffered by the Customer as a result of the Services or any delay or failure in providing them, except where such limitation is prohibited by law.
10.4 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.
10.5 Subject to the above, the Company’s total liability to the Customer in respect of all losses arising under or in connection with any Booking or the Services shall not exceed the total amount paid or payable by the Customer for the Services in question.
11. Waste Handling and Environmental Compliance
11.1 The Company is committed to operating in accordance with relevant waste management and environmental regulations applicable to its activities.
11.2 Any waste produced during the course of the Services, such as used cleaning materials or removed debris, will be managed by the Company in a lawful and responsible manner, unless otherwise agreed with the Customer.
11.3 The Customer is responsible for any household or commercial waste that falls outside the normal scope of carpet cleaning work, including large quantities of rubbish, hazardous materials, or items that require specialist disposal.
11.4 The Company will not handle or dispose of hazardous waste, including but not limited to chemicals not supplied by the Company, medical waste, sharp objects, or materials contaminated with substances deemed hazardous under applicable regulations.
11.5 Where the Company agrees to remove any waste from the Premises, it will do so in compliance with applicable waste transfer and disposal rules. The Customer agrees not to request or require the Company to act in breach of any such regulations.
12. Health and Safety
12.1 The Company will carry out the Services in accordance with its health and safety policies and any relevant legal requirements.
12.2 The Customer must inform the Company of any known hazards at the Premises, including loose flooring, electrical issues, restricted access, or the presence of substances or conditions that could pose a risk to the Company’s operatives.
12.3 The Customer agrees to keep children, pets and other occupants away from areas where cleaning is being conducted and until carpets and surfaces are dry and safe to walk on.
13. Insurance
13.1 The Company will maintain appropriate insurance cover in respect of its public liability and, where applicable, employer’s liability in connection with the provision of the Services.
13.2 The Customer is responsible for maintaining suitable insurance cover for their own property and belongings at the Premises.
14. Force Majeure
14.1 The Company shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control, including but not limited to severe weather, transport disruption, power failures, accidents, or public health restrictions.
14.2 In such circumstances, the Company will use reasonable endeavours to notify the Customer and to rearrange the Booking for a mutually convenient date and time.
15. Data Protection and Privacy
15.1 The Company will collect and use personal information provided by the Customer for the purpose of managing Bookings, providing Services, processing payments and communicating with the Customer.
15.2 The Company will take reasonable steps to keep personal data secure and to comply with applicable data protection legislation.
15.3 The Customer has the right to request access to personal data held by the Company and to request correction of any inaccuracies, subject to applicable law.
16. Amendments to Terms and Conditions
16.1 The Company reserves the right to amend these Terms and Conditions from time to time. Updated terms will be made available through the Company’s usual communication channels.
16.2 The version of the Terms and Conditions in force at the time of the Customer’s Booking will apply to that Booking, unless a change in law or regulation requires immediate application of updated terms.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, any Booking, or the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. General Provisions
18.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.
18.2 No failure or delay by the Company in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.
18.3 The Customer may not assign or transfer any of its rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations to another entity as part of a business transfer or restructuring, provided that such assignment does not materially affect the Services to be provided to the Customer.
18.4 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, correspondence or understandings.
